Terms and Conditions

 
Detailed Description of Good and / or Services

Hemporium cc is a business in the manufacturing and retail industry that markets products made from industrial hemp.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email. Hemporium cc will courier the item/s to the specified address in South Africa at a cost of R50. Please allow 2-7 days for delivery.

Regarding international deliveries: The customer is responsible for the cost of freight and any customs duties that their country of destination might enforce upon them.


Return and Refunds Policy

The provision of goods and services by Hemporium cc is subject to availability.  In cases of unavailability, Hemporium cc will refund the client in full within 30 days.  Cancellation of orders by the client will attract a R10 administration fee.
If for any reason you are not satisfied with part or all of your purchase, you can return it in its original condition for a voucher or exchange within 10 days of receipt.

Please return the item in its original packaging with any swing tags attached to:
Hemporium
15 Bell Crescent
Westlake Business Park
Westlake
7945

Please note that you need to inform us of your intention to return the product and send us the tracking number for pre-paid postage.

Unfortunately we cannot accept returns without a tracking number or if they have been customer worn or damaged.

Colours of the products may vary slightly from the photographic representations on the site.

It is with regret that due to customs restrictions and duties there is not a returns policy on international orders.

International Restrictions for Retail & Wholesale Orders Additional Terms Apply

The customer is responsible for the cost of freight and any customs duties that their country of destination might enforce upon them.


It is with regret that due to customs restrictions and duties there is not a returns policy on international orders.


Customer Privacy Policy

Hemporium cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Hemporium cc bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Hemporium cc by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.  

Customer Details Separate from Card Details

Customer details will be stored by Hemporium cc separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Hemporium cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Hemporium cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 11 Regent Park, 15 Bell Cresent, Westlake Business Park,
7945

Variation

Hemporium cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by a Close Corporation based in South Africa trading as Hemporium and with registration number 1999016478/23 represented by Duncan Parker and Anthony Budden.


Hemporium cc contact details

Telephonic Support: +27 21 7024988 | Email Support: shop@hemporium.com
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